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The Customer's Satisfaction, the potentiality of the Empoyees' servics and the quality of the servieces

seyed mehrab arabi; ahmad akrami

Volume 10, Issue 39.40 , March 2004, , Pages 273-292

Abstract
  Adding value (Profit) depends on the satisfaction of the customers. Satisfaction of the customers depends on the quality received by the employees. This research tries to identify the internal factors which might affect the satisfaction of the customers. These factors are called " The eight internal ...  Read More